Frequently asked questions


1. Where can I find updates about my Hot Wheels Pre orders?

 Pre Order Updates and ETAs for Hot Wheels can be found here - HOT WHEELS PRE ORDERS

For questions about other pre orders, feel free to email us (admin@collectiblescity) or message us on facebook 


2. Refunds and Returns

You can find our Refund and Returns page here - Refunds and Returns


3. How we ship

We understand that condition means a lot for collectibles so we put in the upmost care to make sure your item arrives to you in the same condition in left us in. 

We do this by packaging everything to a high standard, by using protective material, sending everything boxes and protected best we can. 

If your product arrives damaged from transit please contact us


4. Deposits and Pre Orders

See how our pre orders work here - How Pre Orders work at Collectibles City 


5. Sell to us

Have Funko Pops, Pokemon Cards or Hot Wheels you no longer want? 

Send us a message or email us with photos of the items and a price you would want and we can see if it would be something we would be interested in purchasing off you. 

PLEASE NOTE - We are mainly interested in larger collections and please remember we are a business so will be unable to purchase for market value. 


6. Delivery times

Delivery times are usually between 1-3 days from leaving us. Please allow 2 days for us to send your package out. 


7. Where can I find you on socials

 You can find us on Facebook here - Facebook 

And you can find our Instagram here - Instagram 

We don't have anymore social media accounts on other platforms nor any other account on Facebook or Instagram. These are our only real accounts.