CollectiblesCity.com — Return Policy

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At CollectiblesCity.com, we want every customer to enjoy a smooth and satisfying experience. Because we currently offer digital products, our return policy is structured around instant‑delivery items. As our brand expands into tangible (physical) products, additional return options will become available.

This Return Policy explains how returns, refunds, and exchanges are handled for both digital and future physical products.

1. Digital Products (Available Now)

All Digital Sales Are Final

Because digital products are delivered instantly and cannot be “returned,” all digital product purchases are final and non‑refundable.

This includes:

• Digital images

• Animated GIFs

• Collectible bundles

• Downloadable files

• Limited‑edition digital drops

If You Experience a Technical Issue

We’re here to help. If you have trouble accessing or downloading your files:

• Contact us through our website

• Or reply to your order confirmation email

We will resend your files or assist in resolving the issue promptly.

2. Tangible Products (Coming Soon)

Once physical products launch, the following guidelines will apply:

2.1 Eligibility for Returns

Most tangible items will be eligible for return or exchange if:

• Returned within 30 days of delivery

• Unused, undamaged, and in original packaging

• Accompanied by proof of purchase

Certain items may be non‑returnable for hygiene or customization reasons. These details will be listed on each product page.

2.2 Refunds

Refunds for tangible products will be issued to the original payment method once the returned item is received and inspected.

2.3 Exchanges

If you receive a defective or incorrect item, we will replace it at no additional cost.

2.4 Return Shipping Costs

Return shipping costs will be:

• Covered by us if the item is defective or incorrect

• Paid by the customer for all other return reasons

Shipping fees are non‑refundable unless the return is due to our error.

3. Damaged or Defective Tangible Products

If a physical item arrives damaged or defective:

• Contact us within 7 days of delivery

• Include photos of the issue

• We will repair, replace, or refund the item depending on availability

4. Non‑Returnable Items

The following items cannot be returned:

• Digital products

• Gift cards

• Downloadable content

• Items marked “final sale”

• Customized or personalized items (when applicable)

5. Order Cancellations

Digital Products

Digital orders cannot be canceled once completed, as files are delivered instantly.

Tangible Products (Coming Soon)

Orders for physical items may be canceled before they enter processing. Once an order is being prepared for shipment, it cannot be canceled.

6. How to Start a Return

Once tangible products launch, you will be able to initiate a return by:

• Using the Return Request form on our website

• Or contacting us directly through our Contact page

Instructions and return labels (when applicable) will be provided.

7. Contact Us

If you have questions about digital downloads, future returns, or product issues, you may contact us through our website’s Contact page or by replying to your order confirmation email.